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FAQ

Frequently Asked Questions

Yes, we apply worldwide shipping.

Simply add as many items as you wish to your shopping cart while browsing our store.

Once you want to proceed with the order - do so by going to the "Cart" and clicking "Checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

Your package will take around 3 week to arrive at your doorstep once your order is dispatched.

We need 2-3 days to process your order. You will receive tracking information of your parcel by email between 3 to 4 days of ordering.

Please note delivery times may vary according to different country’s custom restrictions (we wish this does not happen). For International Orders, delivery time is 2 to 4 weeks.

  • United-States: 2-3 weeks
  • Canada: 1-2 weeks
  • Australia: 2-3 weeks
  • France: 2-3 weeks
  • UK: 2-3 weeks
  • Germany: 2-3 weeks
  • Other: 3-5 weeks

Please refer to our shipping policy for further information.

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

You will receive an email with tracking information once your order is dispatched. This can take between 2 to 4 business days after we receive your order.

You can easily track your order from our tracking page.

Please follow below link and enter your order tracking number then click on track button.

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

Please contact us immediately if you noticed that your shipping details are incorrect.

Note that we are unable to allow any amendments once your parcel has been dispatched.

Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.

Step 2: If you can not find out anything, contact our Customer Service department on the contact page and provide your shipping address again.

Step 3: If the items have arrived at your destination country - they are with local post of your country and most likely at your nearest post office. In an event of loss of merchandise while the items have arrived at destination country, we will not be responsible.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$5. Do ensure you update us via email with the correct and complete address as soon as you can.

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, contact us.

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via "Contact". If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.

If you are shipping back an item for an exchange or refund, you should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately we can't guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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